Contact Us | Altamed

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Contact Us

We are here to help guide you through the health insurance process, get lab results, or just to make an appointment. Friendly representatives are waiting for your phone call.

Services Available:

Patient Service Center:

For medical and dental appointments, to register for the MyAltaMedPatientPortal and to request copies of your medical records:

Member Services:

For medical referrals, medical denials, and interpretation services:

Member Grievances:

For complaints, grievances and appeals email membergrievances@altamed.org:

Health coverage information:

For assistance in choosing either an AltaMed doctor or a partnering doctor in your community:

Health coverage information:

To enroll into a health insurance program (Medi-Cal, CoveredCA, or Medicare):

  • Monday – Thursday
    8:00 a.m. to 6:00 p.m.
  • Friday
    8:00 a.m. to 5:00 p.m.
    (877) 462-2582

Medicare health plans:

For information on AltaMed’s partnering Medicare health plans:

  • Monday – Thursday
    8:00 a.m. to 6:00 p.m.
  • Friday
    8:00 a.m. to 5:00 p.m.
    (888) 885-0598

Senior Care Services and PACE:

For Senior Care Services and PACE (Program of All-Inclusive Care for the Elderly):

Billing and financial services:

New AltaMed Patient? Start here:

Welcome to AltaMed! As your health care provider, we understand that good health is important to you. By selecting AltaMed, you’ve made the right choice, because we’re committed to meeting your health care needs.

Get started in 3 easy steps:

1) Choose Your Doctor at (888) 499-9303

We can help you select your doctor and schedule your first appointment. The sooner you do, the better we can meet your health care needs, get to know you.

2) Register on MyAltaMed.net at (844) 498-3446

Once you register in our patient portal, you have access to the following services:

  • Email your non-urgent questions to the AltaMed Care team
  • Request/Schedule an appointment
  • View statements and pay bills
  • View lab results
  • Request medication refills

3) Get Ready for Your First Appointment

We want to get to know you, so bring in your list of questions, medications and immunizations on your first visit.