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Contact Us
We are here to help guide you through the health insurance process, get lab results, or just to make an appointment. Friendly representatives are waiting for your phone call.
For medical and dental appointments, register for the MyAltaMed patient portal and request copies of your medical records.
Hours
Monday to Friday, 7:00 a.m. to 9:00 p.m.
Saturday, 8:00 a.m. to 6:00 p.m.
Sunday, 9:30 a.m. to 6:00 p.m.
Contact Number
(888) 499-9303
(800) 735-2922 (TTY)
For medical referrals, medical denials, and interpretation services.
For complaints, grievances, and appeals, email membergrievances@alturamso.com.
Hours
Monday to Friday, 8:00 a.m. to 6:00 p.m
Contact Number
(866) 880-7805
For Senior Care Services and PACE (Program of All-Inclusive Care for the Elderly):
Hours
Monday to Friday, 8:00 a.m. to 5:00 p.m
Contact Number
(855) 252-7223
For assistance in choosing either an AltaMed doctor or partnering doctor in your community, or enrolling into a health insurance program (Medi-Cal, CoveredCA, or Medicare):
Hours
Monday to Friday, 8:00 a.m. to 6:00 p.m
Contact Number
(877) 462-2582
For information on AltaMed’s partnering Medicare health plans:
Hours
Monday to Friday, 8:00 a.m. to 6:00 p.m
Contact Number
(888) 885-0598
Hours
Monday to Friday, 8:00 a.m. to 5:00 p.m
Contact Number
(323) 889-7344 or (323) 889-7854
If you have questions about requesting your medical records contact the Health Information Management/Medical Records Department at:
Department Location
2035 Camfield Avenue, Commerce CA 90040
Hours
Monday to Friday, 8 a.m. - 4 p.m.
Contact Information
Phone: (888) 499-9303
Fax: (323) 201-3212
Confidential Communications
- Confidential Communications Request Form - English
- Confidential Communications Request Form - Spanish
1. Who Can Request Your Medical Records?
In order to protect your privacy, only the patient, parent/legal guardian or the patient's legal representative can sign the Authorization for Use and Disclosure form to release medical records. The authorization form must be legible and completed thoroughly and include a copy of your Photo ID in order for us to process your request.
2. How to Request Your Medical Records?
We are happy to provide you with a copy of your medical record within 15 business days as authorized by law. To request a copy of your medical record please follow one of the three options
3. When can you expect to receive your medical records?
Medical records will be processed within 15 business days from the date that the completed and signed Authorization for Use and Disclosure form is received. If you need your records immediately or want to pick them up in person, call (888) 499-9303.
New AltaMed Patient? Start here!
Welcome to AltaMed! As your health care provider, we understand that good health is important to you. By selecting AltaMed, you’ve made the right choice, because we’re committed to meeting your health care needs.
Choose Your Doctor
We can help you select your doctor and schedule your first appointment.
Register Online
Once you register in our patient portal, you have access to many of our patient services.
Visit us!
We want to get to know you, so bring in your list of questions, medications, and immunizations on your first visit.
Requesting medical records? Start here!
We are happy to provide you with a copy of your medical record within 15 business days as authorized by law. If you need your records immediately or want to pick them up in person, call (888) 499-9303. To request a copy of your medical record please follow one of the options below:
Visit our online Patient Portal
Access your data electronically through the AltaMed Patient Portal.
Initiate a request via phone
You may initiate a request over the phone.
Request through email or fax
Email the form to recordrequest@altamed.org or fax (323) 201-3212
In order to protect your privacy, only the patient, parent/legal guardian or the patient's legal representative can sign the Authorization for Use and Disclosure form to release medical records. The authorization form must be legible and completed thoroughly and include a copy of your Photo ID in order for us to process your request.