We are here to help guide you through the health insurance process, get lab results, or just to make an appointment. Friendly representatives are waiting for your phone call.
Services Available:
Patient Contact Center
For medical and dental appointments, to register for the MyAltaMedPatientPortal and to request copies of your medical records:
Monday – Friday
8:00 a.m. to 9:00 p.m.
Saturday
8:00 a.m. to 6:00 p.m.
Sunday
9:30 a.m. to 6:00 p.m.
(888) 499-9303
(800) 735-2922 (TTY)
Member Services:
For medical referrals, medical denials, and interpretation services:
Monday – Friday
8:00 a.m. to 5:00 p.m.
(866) 880-7805
Member Services
For complaints, grievances and appeals email membergrievances@altamed.org:
Monday – Friday
8:00 a.m. to 5:00 p.m.
(866) 880-7805
Health coverage information
For assistance in choosing either an AltaMed doctor or a partnering doctor in your community:
Monday – Friday
8:00 a.m. to 6:00 p.m.
(877) 462-2582
Health coverage information
To enroll into a health insurance program (Medi-Cal, CoveredCA, or MyHealthLA):
Monday – Thursday
8:00 a.m. to 6:00 p.m.
Friday
8:00 a.m. to 5:00 p.m.
(877) 462-2582
Medicare health plans
For information on AltaMed’s partnering Medicare health plans:
Monday – Thursday
8:00 a.m. to 6:00 p.m.
Friday
8:00 a.m. to 5:00 p.m.
(888) 885-0598
Senior Care Services and PACE
For Senior Care Services and PACE (Program of All-Inclusive Care for the Elderly):
Monday – Friday
8:00 a.m. to 5:00 p.m.
(855) 252-7223
Billing and financial services
Monday – Friday
8:00 a.m. to 5:00 p.m.
(323) 889-7344 or
(323) 889-7854
Media Inquiries
Veronica Orozco
(323) 482-3073 or
veorozco@altamed.org
New AltaMed Patient? Start here
Welcome to AltaMed! As your health care provider, we understand that good health is important to you. By selecting AltaMed, you’ve made the right choice, because we’re committed to meeting your health care needs.
Get started in 3 easy steps:
1) Choose Your Doctor at (888) 499-9303.
We can help you select your doctor and schedule your first appointment. The sooner you do, the better we can meet your health care needs, get to know you.
2) Register on MyAltaMedPatientPortal.org at (888) 499-9303.
Once you register in our patient portal, you have access to the following services:
- Email your non-urgent questions to the AltaMed Care team
- Request/Schedule an appointment
- View statements and pay bills
- View lab results
- Request medication refills
3) Get Ready for Your First Appointment.
We want to get to know you, so bring in your list of questions, medications and immunizations on your first visit.