
What to Know about the 988 National Mental Health Number
Mental health struggles remain a serious problem in the United States. According to the CDC, nearly 5% of adults 18 and older face regular feelings of depression. In 2020, almost 46,000 Americans committed suicide.
That’s why access to mental health resources is essential.
Beginning on July 16 of this year, a new 988 phone number has opened for people having suicidal thoughts or other mental health crises. Calls to this number are free of charge, completely confidential, and available 24 hours a day. Frances Chinchilla, a licensed clinical social worker at AltaMed, answers some questions about the new service, and why it’s so important.
What is 988 and how does it work?
People can now dial this easy-to-remember three-digit number — 988 — instead of the National Suicide Prevention Lifeline of 1-800-273-8255. The new number was established to improve access to crisis services. It will provide easier access to the Lifeline network and related crisis resources, which are different from the public safety purposes of 911.
Who is 988 for?
It is for anyone experiencing a mental health crisis, including, but not limited to those with suicidal thoughts. The new number is also for those experiencing a substance use-related crisis. People worried that someone they know might be experiencing a mental health crisis can also use it.
What happens when someone calls 988?
Callers will hear a greeting message while their call is connected to a local Lifeline network crisis center which is based on the caller’s area code. A trained crisis counselor will answer the call, provide support, and share resources if needed. If the local center is unable to take the call, the caller will be automatically routed to a national backup crisis center.
What sort of services can I expect and what should I know before making that call?
Calling 988 will not automatically lead to a 911 intervention. While some safety and health issues — like a suicide attempt in progress or a drug overdose — may require a response from emergency medical services or law enforcement, the 988 coordinated response is meant to promote stabilization and care in the least restrictive manner.
What else should readers know about the 988 mental health number?
The Lifeline provides live crisis center phone services in English and Spanish and uses Language Line Solutions to provide translation services in over 250 additional languages. 988 accepts text messages and chats, only in English for now. Switching to 988 does not mean the 1-800-273-8255 number is going way. People will get help calling either number. 988 is just easier to remember and it expands the network of crisis call centers.
English-only chat is available through Lifeline’s website. People seeking chat services will be provided a pre-chat survey before connecting with a counselor. The survey identifies the main area of concern. If there is a wait to chat with a crisis counselor, a wait-time message will appear. If demand is high, people can access the Lifeline’s “helpful resources” while waiting or call 988.
Get a Fresh Start
Every day is an opportunity to start fresh, and we can help. We have a team of dedicated behavioral health specialists who are culturally sensitive and offer care in many languages. Reach out to our behavioral health team at (855) 425-1777 if you are feeling overwhelmed.
If you are in crisis or experiencing suicidal thoughts, please call 988.
Mental health struggles remain a serious problem in the United States. According to the CDC, nearly 5% of adults 18 and older face regular feelings of depression. In 2020, almost 46,000 Americans committed suicide.
That’s why access to mental health resources is essential.
Beginning on July 16 of this year, a new 988 phone number has opened for people having suicidal thoughts or other mental health crises. Calls to this number are free of charge, completely confidential, and available 24 hours a day. Frances Chinchilla, a licensed clinical social worker at AltaMed, answers some questions about the new service, and why it’s so important.
What is 988 and how does it work?
People can now dial this easy-to-remember three-digit number — 988 — instead of the National Suicide Prevention Lifeline of 1-800-273-8255. The new number was established to improve access to crisis services. It will provide easier access to the Lifeline network and related crisis resources, which are different from the public safety purposes of 911.

Who is 988 for?
It is for anyone experiencing a mental health crisis, including, but not limited to those with suicidal thoughts. The new number is also for those experiencing a substance use-related crisis. People worried that someone they know might be experiencing a mental health crisis can also use it.
What happens when someone calls 988?
Callers will hear a greeting message while their call is connected to a local Lifeline network crisis center which is based on the caller’s area code. A trained crisis counselor will answer the call, provide support, and share resources if needed. If the local center is unable to take the call, the caller will be automatically routed to a national backup crisis center.
What sort of services can I expect and what should I know before making that call?
Calling 988 will not automatically lead to a 911 intervention. While some safety and health issues — like a suicide attempt in progress or a drug overdose — may require a response from emergency medical services or law enforcement, the 988 coordinated response is meant to promote stabilization and care in the least restrictive manner.
What else should readers know about the 988 mental health number?
The Lifeline provides live crisis center phone services in English and Spanish and uses Language Line Solutions to provide translation services in over 250 additional languages. 988 accepts text messages and chats, only in English for now. Switching to 988 does not mean the 1-800-273-8255 number is going way. People will get help calling either number. 988 is just easier to remember and it expands the network of crisis call centers.
English-only chat is available through Lifeline’s website. People seeking chat services will be provided a pre-chat survey before connecting with a counselor. The survey identifies the main area of concern. If there is a wait to chat with a crisis counselor, a wait-time message will appear. If demand is high, people can access the Lifeline’s “helpful resources” while waiting or call 988.
Get a Fresh Start
Every day is an opportunity to start fresh, and we can help. We have a team of dedicated behavioral health specialists who are culturally sensitive and offer care in many languages. Reach out to our behavioral health team at (855) 425-1777 if you are feeling overwhelmed.
If you are in crisis or experiencing suicidal thoughts, please call 988.