When it comes to essential services like doctor appointments, medications refills and insurance assistance, AltaMed has you covered from the comfort of home. 

Discover all the resources available at your fingertips to help you and your family grow healthy without taking a step out of the door. 

AltaMed Now (Telehealth)

Get access to health care 24/7 through AltaMed Now. By calling (888) 499-9303 you can connect with a provider via phone or video and receive the same quality care as in-person appointments.

This service is for non-life-threatening illnesses including:

• Allergic reactions
• Anxiety or mood changes
• Back pain
• Cold/Coughs/Flu
• Ear Pain            
• Fever
• Headaches
• Insect bites
• Reaction to medication
• Minor cuts and burns
• Minor swelling
• Nausea/Vomiting/Diarrhea
• Skin conditions
• Sprains or minor injuries
• Stomach aches
• Certain women's health issues (like UTIs)

For potentially fatal health problems, go to the ER immediately. Click here to learn when you should choose telehealth/urgent care instead of the emergency room.

Nurse Advice Line

You can also get medical advice and answers to your health questions with our Nurse Advice Line. Speak with qualified nurses who are specially trained to help address your health problem(s) and manage minor illnesses. Like AltaMed Now, the Nurse Advice Line is available 24/7.

If you are a health plan member, you can find your Nurse Advice Line phone number here. If you are not a member of the listed health plans, call our Patient Service Center at (888) 499-9303 to get connected.

If you are a PACE participant, call your PACE site to speak with a doctor at any time.

For your convenience, many of our AltaMed clinics have pharmacies located in the same facilities you receive care, making it a breeze to fill your prescriptions. 

AltaMed pharmacy services  include free delivery with same-day options, refill reminders and automatic refills or refill requests by phone on essential medications.

Pharmacy Services

AltaMed pharmacies offer lower-cost generic drugs and programs with insulin and supplies for diabetic patients. You do not have to be an AltaMed patient to fill your prescriptions at one of our pharmacies. That means you can conveniently fill all your family prescriptions and have them delivered to your home at no cost through an AltaMed pharmacy. Call us for a free and confidential consultation. 

If you are an AltaMed patient, ask your provider to send all your prescriptions to an AltaMed pharmacy near you, then call the pharmacy to request delivery and/or automatic refills. Using an AltaMed pharmacy to fill your prescriptions ensures better care coordination between all your providers, and our clinical pharmacists will make sure your medications contribute to your best medical outcome. To schedule an appointment with a clinical pharmacist, please call (323) 597-2895.

MyAltaMed

Available through the MyChart app, MyAltaMed puts your health information at your fingertips. Upon signing up, you can:

• Access important test results
• Schedule health exams, including AltaMed Now telehealth calls
• Review upcoming appointments
• Manage billing and get care cost estimates
• Request medication prescription refills
• Communicate with your care provider and get questions answered

For detailed instruction on how to enroll, click here.

AltaMed Health Insurance Resource Center

Have questions about health coverage? AltaMed helps explain your options so you can choose the right plan for your family. We can also assist you in determining eligibility for low or no-cost health insurance.

This service is completely free and includes: 

• Phone assistance for insurance enrollment
• Bilingual Certified Enrollment Counselors
• Information on:
  • Covered California
  • Medi-Cal
  • Medicare

Verifying your eligibility is easy. To get started, make sure you have the necessary documents by reviewing our Medi-Cal FAQs.

To make an appointment with the AltaMed Health Insurance Resource center, call (877)-462-2582.

AltaMed Helps

Good health goes beyond checkups and screenings. If life stressors beyond medical care are affecting your health, AltaMed can help you find the support you need. AltaMed Helps is an online portal that connects you with essential goods and services. Best of all, you can search for organizations that are close to home. Just enter your zip code to get started. 

Service categories include:

• Food pantries
• Affordable housing or temporary shelter
• Donation centers (clothing, baby supplies, home goods, etc.)
• Transportation options
• Financial assistance
• Education programs
• Job placements and training
• Legal aid
• And more

Health & Wellness Articles Library

From nutrition and exercise to children’s health and senior care, browse a vast library of health articles. Here, you can explore the topics that matter most to you and discover essential advice that protects and promotes your well-being. Best of all, there’s something for everyone. 

Want more? AltaMed has healthy recipe videos to keep mealtime tasty and nutritious. 

Care Where and When You Want It

Whether you prefer virtual care or in-person visits, AltaMed has you covered with comprehensive services under one roof. Our general care providers, dental services professionals, and specialists are here to help you grow healthy.  Have questions? Call us at (888) 499-9303.