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Kids & Family Health

AltaMed Online Services Available to You

A busy schedule should never get in the way of your health. When it comes to essential services like care consultations, appointment scheduling, or insurance assistance, AltaMed has you covered from the comfort of home. 

Discover all the virtual resources that can help you and your family grow healthy. 

AltaMed Now (Telehealth)

Get access to health care 24/7 through AltaMed Now. By calling (888) 499-9303 you can connect with a provider via phone or video and receive the same quality care as in-person appointments.

This service is for non-life-threatening illnesses including:

  • Allergic reactions
  • Anxiety or mood changes
  • Back pain
  • Cold/Coughs/Flu
  • Ear Pain            
  • Fever
  • Headaches
  • Insect bites
  • Reaction to medication
  • Minor cuts and burns
  • Minor swelling
  • Nausea/Vomiting/Diarrhea
  • Skin conditions
  • Sprains or minor injuries
  • Stomach aches
  • Women's health (UTIs and birth control refills)

For potentially fatal health problems, go to the ER immediately. Click here to learn when you should choose telehealth/urgent care instead of the emergency room.

An AltaMed nurse speaks with a patient via phone.

Nurse Advice Line

You can also get medical advice and answers to your health questions with our Nurse Advice Line. Speak with qualified nurses who are specially trained to help address your health problem(s) and manage minor illnesses. Like AltaMed Now, the Nurse Advice Line is available 24/7.

If you are a health plan member, you can find your Nurse Advice Line phone number here. If you are not a member of the listed health plans, call our Patient Service Center at (888) 499-9303 to get connected.

If you are a PACE participant, you can call your PACE site to speak with a doctor at any time.

AltaMed Health Insurance Resource Center

Have questions about health coverage? AltaMed helps explain your options so you can choose the right plan for your family. We can also assist you in determining eligibility for low or no-cost health insurance.

This service is completely free and includes: 

  • Phone assistance for health insurance enrollment
  • Bilingual Certified Enrollment Counselors
  • Information on:
    • Covered California
    • Medi-Cal
    • Medicare

Remember, as a Californian you’re eligible for health coverage regardless of immigration status. Just make sure you have the necessary documents by reviewing our Medi-Cal FAQs.  

To make an appointment with the AltaMed Health Insurance Resource center, call (877)-462-2582.

MyAltaMed

Available through the MyChart app, MyAltaMed puts your health information at your fingertips. Upon signing up, you can:

  • Access important test results
  • Schedule health exams, including AltaMed Now telehealth calls
  • Review upcoming appointments 
  • Manage billing and get care cost estimates
  • Request medication prescription refills from your local AltaMed pharmacy
  • Communicate with your care provider and get questions answered

For detailed instruction on how to enroll, click here.

AltaMed Helps

Good health goes beyond checkups and screenings. AltaMed Helps is an online portal that connects you with essential goods and services. Best of all, you can search for organizations that are close to home. Just enter your zip code to get started. 

Service categories include:

  • Food pantries
  • Affordable housing or temporary shelter
  • Donation centers (clothing, baby supplies, home goods, etc.)
  • Transportation options
  • Financial assistance
  • Education programs
  • Job placements and training
  • Legal aid
  • And more

Health & Wellness Articles Library

From nutrition and exercise to children’s health and senior care, browse a vast library of health articles. Here, you can explore the topics that matter most to you and discover essential advice that protects and promotes your well-being. Best of all, there’s something for everyone. 

Want more? AltaMed has healthy recipe videos to keep mealtime tasty and nutritious. 

Care Where and When You Want It

Whether you prefer virtual care or in-person visits, AltaMed has you covered with comprehensive services under one roof. Our general care providers, dental services professionals, and specialists are here to help you grow healthy. AltaMed pharmacy services also offer great benefits like free home delivery on essential medications. Have questions? Call us at (888) 499-9303.

Get started with AltaMed

See how AltaMed Health Services can help your family grow healthy.

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AltaMed Online Services Available to You