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AltaMed Member Services

Our Member Services Department is here to help. Want to file a complaint? Have questions? Call us today at 866-880-7805. Ask to speak with a Member Services Representative.

AltaMed is accredited for safety and quality by The Joint Commission. Patients are welcome to contact The Joint Commission with questions or concerns that may identify possible noncompliance with accreditation or certification standards.

E-mail: complaint@jointcommission.org

Toll free number: (800) 994-6610, available weekdays, 8:30 a.m. to 5 p.m., Central Time.

Fax:  630-792-5636

Mail: Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois  60181

For direct resolution of your concerns, we encourage you to contact AltaMed’s Member Services team.